Privacy Policy
Last updated: 14 August 2026
Whisky Investment UK (“WIUK”, “we”, “us” or “our”) is the trading name of Silvercrest Energy Ltd.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request information from us, enquire about or purchase a whisky cask, become a client, or otherwise interact with us.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
- Who we are
The data controller responsible for your personal information is:
Silvercrest Energy Ltd t/a Whisky Investment UK
Company number: 07662019
Silver Rose
Unit 21, East Lodge Village
East Lodge Lane
Enfield
EN2 8AS
United Kingdom
Website: https://whiskyinvestmentuk.co.uk
Email: [email protected]
For data protection purposes, Silvercrest Energy Ltd is responsible for determining how and why your personal information is processed.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the email address above.
- Information we collect
Depending on how you interact with us, we may collect and process:
- Your name and title.
- Email address, telephone number and postal address.
- Information submitted through our website enquiry, contact, guide-request and other forms.
- Records of correspondence and communications with us.
- Information relating to whisky casks you enquire about, purchase or own.
- Transaction and invoicing information.
- Payment information necessary to administer transactions.
- Identification and verification information required for anti-money laundering (“AML”), identity verification and fraud-prevention purposes.
- Information relating to your client account, ownership documentation and warehouse arrangements.
- Information you provide in connection with transfers, sales, valuations, bottling or other services.
- Marketing preferences and records of marketing communications.
- Website usage information, including IP address, browser type, device information and pages visited.
- Cookie and similar technology information.
- Information required to establish, exercise or defend legal claims.
We do not intentionally collect special category personal data through our website unless there is a lawful reason for doing so and the relevant legal requirements are satisfied.
- How we collect your information
We may collect personal information:
- Directly from you when you contact us.
- When you complete a form on our website.
- When you request our Whisky Guide or other information.
- When you contact us by telephone, email or other communication methods.
- When you enquire about or purchase a whisky cask.
- During client onboarding and AML verification.
- When you provide information in connection with an existing client relationship.
- Through cookies and similar technologies when you use our website.
- From third parties where this is lawful and necessary for us to provide our services, comply with our legal obligations or protect our legitimate interests.
Where we obtain personal information from another source, we will provide the privacy information required by applicable data protection law unless a lawful exemption applies.
- How we use your personal information
We may use your personal information to:
Respond to enquiries
Respond to enquiries, provide information you have requested and communicate with you about our services and available whisky casks.
Provide our services
Administer purchases, ownership records, documentation, transfers, warehouse arrangements, insurance arrangements, valuations, sales, bottling and other services you have requested.
Manage client relationships
Establish and maintain client accounts, maintain accurate records and communicate with you about your relationship with WIUK.
Carry out AML and identity checks
Where required, we may process personal information to carry out customer due diligence, identity verification, anti-money laundering, fraud-prevention, sanctions and related compliance checks.
We use Veriphy for certain AML and identity-verification checks.
Process payments and accounts
Administer payments, issue invoices, maintain accounting records and manage our financial administration.
We generally accept payments by bank transfer. Where payment is made by card, card payments may be processed through Worldpay. We do not need to receive or retain your full card details where these are processed directly by the payment provider.
Comply with legal and regulatory requirements
Meet applicable legal, regulatory, accounting, tax, AML, fraud-prevention and record-keeping obligations.
Operate and secure our website
Maintain, administer and secure our website, investigate suspected misuse or fraud, and improve website performance and functionality.
Marketing
Where permitted by applicable law and in accordance with your marketing preferences, we may contact you about whisky casks, our services, educational material, market information, guides, events and other relevant communications.
You can opt out of marketing communications at any time.
- Lawful bases for processing
We will only process personal information where we have a lawful basis under the UK GDPR.
Depending on the circumstances, these may include:
Contract: where processing is necessary to enter into or perform an agreement with you, including administering a purchase or providing a service you have requested.
Legal obligation: where processing is necessary for us to comply with a legal or regulatory obligation.
Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include administering our business, maintaining client records, preventing fraud, securing our systems, improving our services and communicating with existing clients where permitted by law.
Consent: where we ask you to provide consent for a specific purpose, such as certain forms of electronic direct marketing or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
- Marketing communications
We may send information about our services, whisky casks, educational content, market information and other relevant communications where permitted by law.
Where consent is required, we will obtain it separately and clearly.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility included in the communication or by contacting us at:
Opting out of marketing does not prevent us from sending essential service or administrative communications relating to an existing purchase, account, payment, documentation, legal requirement or other ongoing business relationship.
- Website forms and Whisky Guide requests
If you complete a website form to request our Whisky Guide or other information, we will use the information provided to fulfil your request and administer your enquiry.
Where you separately agree to receive marketing communications, we may also use your contact details for those purposes in accordance with your stated preferences and applicable law.
Any specific privacy or marketing information displayed alongside an individual form should also be read carefully.
- Who we share personal information with
We do not sell your personal information.
Where necessary and lawful, we may share personal information with trusted third parties who help us provide our services or operate our business.
These may include:
- Bonded warehouses and storage providers.
- Insurance providers or brokers where relevant.
- Xero, where we use its services for accounting and financial administration.
- Worldpay, where card payments are processed through its services.
- Veriphy, for AML, identity verification and related compliance checks.
- IT, website hosting, software and technical service providers.
- Email, communications and customer relationship management providers.
- Professional advisers, including accountants, lawyers and compliance advisers.
- Auditors and other professional service providers.
- Government bodies, regulators, law enforcement agencies or other authorities where disclosure is required or permitted by law.
- Other parties involved in a transaction where disclosure is necessary and lawful.
Where third parties process personal information on our behalf, we take appropriate steps to ensure that suitable contractual, technical and organisational safeguards are in place.
- AML, identity and fraud-prevention checks
As part of our client onboarding and ongoing compliance procedures, we may need to obtain and verify personal information, including identity and address information.
This may include checks against relevant databases and sources used for identity verification, AML, sanctions, PEP and fraud-prevention purposes.
We may use information obtained through these checks to assess and manage financial-crime and compliance risks and to meet our legal and regulatory obligations.
Where such checks are undertaken, you may be unable to proceed with certain services if the required information cannot be provided or verified.
- International transfers
Some of our third-party service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.
The safeguards used may include an adequacy decision or appropriate contractual safeguards, where applicable.
If you require further information about a particular international transfer, please contact us.
- How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory, contractual and reporting requirements.
The appropriate retention period depends on the nature of the information and why we need it.
Information relating to client relationships, transactions, AML checks and financial records may need to be retained for longer periods where required by applicable law or our regulatory obligations.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
- Security
We take reasonable and appropriate technical and organisational measures to protect personal information against accidental loss, destruction, misuse, unauthorised access, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. You should therefore exercise appropriate caution when transmitting information over the internet.
- Your data protection rights
Subject to certain legal conditions and exemptions, you have rights under UK data protection law, including the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase your personal information in certain circumstances.
- Ask us to restrict processing in certain circumstances.
- Object to certain processing, including direct marketing.
- Request certain personal information in a portable electronic format.
- Withdraw consent where we rely on consent as our lawful basis.
- Complain to the Information Commissioner’s Office.
To exercise your rights, please contact:
We may need to verify your identity before responding to certain requests.
- Your right to object to direct marketing
You have an absolute right to object to the processing of your personal information for direct marketing purposes.
If you object, we will stop processing your personal information for direct marketing.
You can unsubscribe using the link contained in our marketing communications or contact us directly.
- Cookies
Our website may use cookies and similar technologies.
Some cookies may be necessary for the website to operate. Other cookies may be used for purposes such as analytics, functionality or marketing.
Where applicable law requires consent for non-essential cookies, we will request your consent before placing or using those cookies.
Further information about the cookies we use and how to manage your preferences should be provided in our Cookie Policy.
- Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
- Children’s privacy
Our website and services are not directed specifically at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.
- Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements or data protection practices.
The latest version will be published on our website with the date of the most recent update.
We recommend reviewing this Privacy Policy periodically.
- Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact:
Silvercrest Energy Ltd t/a Whisky Investment UK
Company number: 07662019
Silver Rose
Unit 21, East Lodge Village
East Lodge Lane
Enfield
EN2 8AS
United Kingdom
Email: [email protected]
Website: https://whiskyinvestmentuk.co.uk
Last updated: 14 August 2026